Independent Gifts & Home Shop
Call us on 01865 24 55 77 for any info

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    Once we have received your order, if an item is in stock delivery will take 3-4 working days.  In the unlikely event that your parcel arrives damaged, please ensure you write this next to your signature when signing for goods and inform Babylon within 24 hours of receipt.

    If a product is out of stock when you order, we will notify you as soon as possible and you will have the option to:

    1) Cancel your order.   2) To take part delivery of your order, we will send the remaining items free from carriage charge; providing outstanding item(s) is above £20.   3) Wait until all of your order is in stock

    We will make every effort to deliver your order within 28 days.

    STANDARD DELIVERY per order - £5.99
    Over £100 free delivery, not including furniture or fregile goods

    You may cancel your order for any reason up to the point of dispatch, by writing to us.  If you have received your goods and are unhappy with your products, please return them within 7 days of receiving your purchase and provided they are returned in their original condition and packaging, we will give you a full refund to the value of the goods not including delivery costs.  You will be refunded as soon as possible but at the latest within 30 days.  However, if you have specifically requested additional services, such as gift wrapping, special order (item not usually held in stock), or bespoke products (made to your own specification), these cannot be refunded.

    For all returns you will be required to arrange and pay for the return of the products to us.  Please wrap the items securely and clearly mark whether you would like a refund or exchange.  This does not effect your statutory rights.

    It is recommended to use insured registered delivery as we cannot accept responsibility for parcels lost or damaged in transit.  We regret that we cannot accept mail order/web/telephone order returns instore.  If you fail to return the goods, then Babylon may charge you a sum not exceeding the direct costs to you of recovering the goods.

    Babylon cannot accept liability for any loss (direct or indirect) for delivery at any other time than the estimated date.  We make every effort to supply the goods as advertised but reserve the right to supply the goods subject to minor variations in actual dimensions, descriptions, specifications and services.  Prices and availability of goods are subject to change without notice.